MX4D Client Care Technical Services

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EXPLORE OUR
KNOWLEDGE BASE

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SUBMIT A TICKET

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EMAIL

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PHONE SUPPORT

OUR MISSION

MediaMation strives to provide our theaters and attractions with top-tier support. We support you from the beginning of your project and well after the installation. MediaMation’s dedicated, 24-hour client care technical team resolves client inquiries and/or partners with a client’s technical staff. Our primary goal is to partner with organizations to professionally maintain an installed MX4D theater or attraction. MediaMation’s MX4D Client Care Technical Services team stands behind our immersive entertainment products and technical services so the client can focus on their core business.

 

Questions?

Contact MediaMation’s MX4D Client Care Technical Services team.

We made it simple.

Just 3 easy steps to
submit a support ticket.

Contact us & a client support ticket is generated.

When a client emails MediaMation’s MX4D Client Care Technical Services team, that email immediately generates a client support ticket.

MediaMation’s MX4D® Client Care Technical Service team is notified.

MediaMation takes advantage of the power of remote control software (Teamviewer® and LogMeIn®). This technology allows full control of the MX4D system and file transferring to a clients site.  The ticketing system is closely monitored and programmed to alert the team should a client’s email not arrive.

No support staff onsite?

 MediaMation utilizes Teamviewer® for clients.  The Teamviewer® software grants MediaMation’s team online access to remotely log onto a client’s server.

INSTALLATION TRAINING

MediaMation believes that the most streamlined way to help service a theater or attraction is to train your staff during the installation. We recommend that one of our dependable technicians work alongside a client’s installation team.  It is an invaluable experience for a client’s technicians and operators to install the technology alongside a MediaMation installation specialist.

After the installation, we spend the day with your technician and operators to thoroughly review the following:

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All system functions

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Educate diagnosing basic issues and requesting support

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Perform a walk-thru of monthly and quarterly maintenance tasks

For more information about installation training, contact MediaMation’s MX4D Client Care Technical Services team.

ROUTINE & EMERGENCY MAINTENANCE

Have a critical site emergency?

We have the immediate solution.

Our standard service plan includes

(2) routine site fitness examinations every 6 months

(2) emergency visits

Routine trips include:

(2) MediaMation technicians to perform a thorough examination of the client’s site utilizing our 100+ point fitness checklist.

For more information about routine or emergency maintenance, contact MediaMation’s MX4D Client Care Technical Services team.

SOFTWARE UPGRADES

MediaMations standard service plan includes free software upgrades. For more information about software upgrades, contact MediaMation’s MX4D Client Care Technical Services team.

CONTINUED EDUCATION

Committed to client success even after the installation.

Whether in-person or online, MediaMation is a reliable educational resource to the client
(in-person or online).